What is your return policy?
Items can be returned for store credit only, issued in the form of a gift card sent via email or a credit applied to your account. We do not issue any other type of refund.
How long do I have to return an item?
All returns must be received within 30 days of the date that you received the item according to order tracking. If ordering as a Christmas gift you will have until January 31st to return.
Can I return a SALE item?
Anything purchased at a discounted price is a FINAL SALE and is NOT eligible for return. All accessories, scarves and jewelry are considered FINAL SALE items.
How long does it take to process a return?
Please allow our team 5-7 business days to process your return once it is received at our warehouse.
Where do I send my return?
All returns can be shipped to 605 E Market St. Celina, OH 45822. Please send a copy of your receipt with the item marked that you are returning. All return items must be unworn, unwashed and have the original tags on them.
I returned an item – why haven’t I received my gift card code yet?
If it has been more than 5-7 days after we have received your returned item, and you have yet to receive an email with your gift card code, please let us know! You can send us an email at email@example.com. Please note, sometime the email may automatically filter through to your junk mail section of your inbox – so please check there first. To avoid missing any future emails from olive + ASH please add firstname.lastname@example.org to your address book.
Does my gift card code / store credit ever expire?
No – your gift card code / store credit will not expire. You can use your gift card or store credit at any time that is most convenient for YOU!